Smart Flow Support

To properly integrate with Smart Flow, go into your Neo account, click your name in the menu bar then click on Administration: Under System Admin, cli...

You can easily send patients from Neo to Smart Flow. For that, your practice must have an active Smart Flow account integrated with Neo.   Send patient to...

Idexx Neo does not currently integrate with Cubex, while the Smart Flow - Neo and Smart Flow - Cubex integrations are being developed further. Here is an ov...

If you need to integrate a new parameter from Neo to Smart Flow or you have accidentally deleted mapped parameter and can't find it in Smart Flow (it c...

Yes, but corresponding products will only be updated if the consultation is in draft status. Once you mark it as Ready To Go whether it’s paid, not paid...

If you decide to stop the connection between Neo and Smart Flow, there is an option to deactivate integration. The Smart Flow integration can be deactiva...

Yes, it will, if you want to update the weight for a patient inside Smart Flow, it will come back and make a record in Neo. Patient weights recorded in Smar...

Yes, a patient picture uploaded in Smart Flow is downloaded to the patient’s Files tab in Neo after the patient has been discharged in Smart Flow. At first...

While the Neo Consultation is in the draft, you can make any changes directly in Neo or by entering new quantity/volume into the Smart Flow flowsheet. Howev...