IDEXX SmartFlow Support

To properly integrate with SmartFlow, go into your Neo account, click your name in the menu bar then click on Administration: Under System Admin, clic...

You can easily send patients from Neo to Smart Flow. For that, your practice must have an active Smart Flow account integrated with Neo.   Send patient to...

Idexx Neo does not currently integrate with Cubex, while the SmartFlow - Neo and SmartFlow - Cubex integrations are being developed further. Here is an over...

If you need to integrate a new parameter from Neo to Smart Flow or you have accidentally deleted mapped parameter and can't find it in Smart Flow (it co...

Products will only be added or updated if the consultation is in draft status. Once you select Close Consultation or Ready To Pay whether it’s paid, not...

If you decide to stop the connection between Neo and SmartFlow, there is an option to deactivate integration. The SmartFlow integration can be deactivate...

Yes, it will, if you want to update the weight for a patient inside Smart Flow, it will come back and make a record in Neo. Patient weights recorded in Smar...

Yes, a patient picture uploaded in Smart Flow is downloaded to the patient’s Files tab in Neo after the patient has been discharged in Smart Flow. At first...

While the Neo Consultation is in the draft, you can make any changes directly in Neo or by entering new quantity/volume into the Smart Flow flowsheet. Howev...

All you have to do is check the user settings in Neo. Each active users who have the Provider checkbox selected will be sent from Neo to SmartFlow automatic...