Set Up Hardware

Questions about setting up hardware for use with Smart Flow for the first time

How can I set up my MDM iPad?
This FAQ is for those who have purchased iPads through IDEXX SmartFlow and are updated through our Device Management software - MDM. If you have purchased i...
Fri, 10 Jul, 2020 at 1:58 PM
How to make IP address static (Microsoft Windows)?
In order to fix the IP address on your Windows PC,  you should always login to the Desktop as Administrator.   Then press Windows button on the keyb...
Thu, 11 Apr, 2019 at 9:56 AM
How to install application or change the settings for the MDM iPad?
When we are talking about MDM iPads it's crucial to know that it's fully managed by the Mobile device management service. We offer remote manageme...
Fri, 3 Apr, 2020 at 2:22 PM
How to check if iCloud is set up on your iPad?
If you'd like to make sure that iCloud is set up properly on your iPad (for example, to use Find iPhone option) there are a few steps that should be ta...
Tue, 30 Apr, 2019 at 6:00 AM
How to use Find My iPhone option on the web?
If you have a computer handy, you can easily track your missing iPad on the web via www.iCloud.com. It's as easy as following these steps: 1. Go to iC...
Tue, 30 Apr, 2019 at 5:57 AM
How to check what iOS version is your device on?
To check what iOS version your device (iPad, iPhone or iPod) is on, please go to Settings > General > About: Here you will see the Software Versio...
Tue, 9 Jul, 2019 at 7:14 AM
Why is it crucial to update iOS version along with the SmartFlow App?
As Apple is constantly improving through their new versions, our App should also be up to date so you can enjoy its maximum potential. Upgrading to the late...
Fri, 18 Sep, 2020 at 4:42 AM
How do I check my current SmartFlow version and iPad Device ID?
It may be helpful to know which version of SmartFlow you are currently using and to locate affected iPad devices. That's why we have made this informat...
Tue, 19 May, 2020 at 7:15 AM
What are the domains required for the SmartFlow working correctly and used to set up clinic firewalls?
We are currently using standard HTTP 80 and 443 ports for web sites, but there is a bunch of domains where web and iPad made requests, and that should be al...
Tue, 16 Jun, 2020 at 5:43 AM
What to do if my NUC or Compute Stick purchased with Windows 10 Home does not connect to our domain?
Sometimes it happens that the NUC or Compute Stick purchased with Windows 10 Home doesn't connect to your domain. To solve this matter, you may require...
Tue, 16 Jun, 2020 at 5:43 AM