This FAQ is for those who have purchased iPads through IDEXX SmartFlow and are updated through our Device Management software - MDM. If you have purchased iPads for your clinic yourself, then this will not be an appropriate FAQ for you. 

When you first get your iPads and turn them on, the first few steps will be to set up your region and language:

The next screen will ask if you want to Quick Start your iPad set up. You Do Not want to do this, down at the bottom there is a Set up Manually option, please click that instead.


Next, you will need to select and sign in to your WiFi at the clinic. After you successfully sign in to your WiFi, it will take a few moments to activate your iPad, then a screen will come up asking you to share your Data. Please hit Continue on this screen to share information:

Next, there will be a Remote Management screen that will come up. This is where you sign in with your SmartFlow email (the email that you have registered for your clinic with SmartFlow) and you will use the password $martfloW1 

After you have signed in, the screen will go to a configuration screen for a few moments while it starts to download data from our MDM site. 

Now, the next few steps are very important to complete a proper configuration. Multiple times during the setup process Apple will try to get you to sign in with your Apple ID, or to make an Apple ID. You do not need an Apple ID to use iPads no matter how convincing they make it look. Please always, always, always, hit Cancel or Do Not Have an Apple ID to continue through.

This will come up multiple times during the setup, so always say no! The reason we recommend not having an Apple ID is that when you set it up, you are required to put in a credit card number, in case any purchases of Apps are made or purchases in Apps are made. We do not want staff to have the ability to accidentally charge something to the credit card that is on file for this ID, so please make sure you always continue past Apple ID:


Select Don't have an Apple ID, a pop-up window will come up asking if you are sure you would like to continue without an Apple ID, select Continue.

Once out of the Apple ID screen, there will be three more screens that you can simply hit Continue through. These are just information screens (they include location services, dock settings, and app switching).

You will then get to a white, Welcome to iPad screen. At this point, you can click Get Started and then walk away! 

The time has come for a coffee break and you can let our MDM service take over the rest! At this point our Device Management software will work in the background changing settings to our specifications, deleting unnecessary apps, and downloading the required App for SmartFlow. It will also change a number of settings to lock down the iPads so things cannot be fiddled with unnecessarily. 

There will be one final time during this set up that Apple will try again to get you to sign up with an Apple ID. Please hit Cancel again, you do not need an Apple ID to run an iPad and it's best to not have one for the public use iPads. 

Your MDM iPad is successfully configured if:

  • The screen has a white background with a large 'S' SmartFlow logo;

  • You see a number of installed applications, such as SmartFlow, App Catalog, Chrome, and Webex.

NOTE: If you do not have any of these applications please contact us, as we will need to correct that.

Then please set up your clinic's email account to the iPad.

Finally, back out to the main screen (hit the home button), open up SmartFlow, and sign in to your SmartFlow account (please find more details HERE)! 

From now on you are set up and ready to go! 

We hope you found this information useful!