IDEXX SmartFlow Support

If your clinic is integrated with ezyVet but your billing events or procedure items are not coming over to ezyVet from SmartFlow, please check if your setup...

There are three different ways to sync inventory from ezyVet to SmartFlow, please read this article and find the best one for you.  Sync all the items ...

The reason a medication that was generated in SmartFlow would show up on the invoice but not on the medication tab within ezyVet is due to the prescription ...

If you are attempting to import a patient from ezyVet to SmartFlow and receive the "Error: Medic not found" pops-up message, this means that the c...

If you have a few separate tests (e.g. Chem 15, electrolytes and CBC) and you're running your IVLS at the same time, this is how you would send only one...

Smart Flow automatically bills to ezyVet when billable events occur e.g. Administering Medication. For each Smart Flow integration, the settings in ezyV...

In case you use both Pulse and Heart Rate parameters on the flowsheet, please keep in mind that the entered values will be displayed in the HR column in ezy...

If a medication is showing up in the Health Status tab as a Note, instead of in the medication section of ezyVet, please check the Product Settings first:  ...

The issue of having an unallocated patient may occur when a clinic needs to add a patient straight into SmartFlow without synchronizing all the information ...

To set up a user in ezyVet to have in Smart Flow as Tech Appointments / Generic User, please follow the steps below: 1.  Create a new user within ezyVet...