Why are medications coming into the Health Status tab in ezyVet?
Modified on: Thu, 31 Oct, 2019 at 12:11 PM
If a medication is showing up in the Health Status tab as a Note, instead of in the medication section of ezyVet, please check the Product Settings first:
Another possible reason is that a total dose was not set up for the medication in Smart Flow. This then results in the billing recording a quantity of '0', and thus this medication gets sent to the Health Status in ezyVet. To avoid this please always set the Total dose for any medication.
NOTE: When setting up a Total dose, remember that the unit of measurement needs to match:
Otherwise, the Total dose field won't be available:
More information on how to change the units of measurement you can find HERE.
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