Internet Access & Syncing Issues

Why is the SmartFlow application running slowly?
From time to time, the question we get here at SmartFlow is whether or not the program is underperforming and why this happens. There are several common re...
Wed, 15 Jan, 2020 at 12:51 PM
How do I test my internet speed?
Any cloud software relies on not only internet connection, but adequate speed to run your program. To use the SmartFlow functionality, the download and upl...
Thu, 30 Jan, 2020 at 7:21 AM
My keyboard is acting strange! How to fix some keyboard problems you may encounter?
If you notice that all of a sudden, your iPad's keyboard looks different, don't panic! There are two settings that you may have accidentally sw...
Wed, 6 Nov, 2019 at 10:04 AM
How do I reboot/restart my modem?
Rebooting your modem / router can fix some Internet connection problems, improve slow moving connections and resolve wireless issues caused by your mo...
Thu, 30 Jan, 2020 at 6:26 AM
How to clear web browser Cache and Cookies?
Without getting into the details of what each is. Clearing web browser Cache and Cookies occasionally is just good computer housekeeping. By clearing t...
Wed, 6 Nov, 2019 at 10:15 AM
How to check if iPad is offline?
To check if your iPad is offline you need to go to Home screen > click Settings > then Wi-Fi tab. Your iPad can be offline if the Wi-Fi option is t...
Tue, 23 Apr, 2019 at 5:47 AM
How to Uninstall and Reinstall the SmartFlow App (not for MDM users)?
The following instructions do not apply for MDM iPads that are managed by the MDM (Mobile device management) service. If you are an MDM user you will not...
Wed, 5 Aug, 2020 at 8:02 AM
How do I run a Ping Test on my PC (Windows or macOS)?
To be sure you are getting the most from your SmartFlow account, we might ask you to run a Ping Test. What this will do is gather information on your l...
Mon, 2 Mar, 2020 at 11:02 AM
How do I Run a Ping Test on my iPad?
To be sure you are getting the most from your SmartFlow account, we might ask you to run a ping test. What this will do is gather information on your loc...
Fri, 1 May, 2020 at 1:14 PM
What is Emergency Recovery Protocol?
Being prepared is a very important part of any veterinary hospital, clinic or emergency center.  Smart Flow proved to be a critical tool in managing patien...
Fri, 7 Jun, 2019 at 5:03 AM