IMPORTANT: We are not currently connecting any new customers. If you previously linked during the BETA phase of the anesthetic monitor integration, that program has been discontinued. Please be aware that our support team can only assist with how-to questions. Unfortunately, we can no longer provide technical assistance for issues encountered aside from the steps documented here: Troubleshooting: What if the surgery monitor is not working properly? Additionally, we no longer provide technical support for the Surgery Admin panel issues.  Any other connection difficulties you will need to contact your IT services to resolve them.


 Sometimes you may encounter a situation when temperature values do not display on the iPad during anesthesia, while the rest anesthetic sheet populates well. If this happens when using surgery monitors models: Cardell 8013 and SurgiVet V9200, please check the connection of temperature sensors first.

For the mentioned monitor models it is possible to connect two temperature sensors simultaneously, however, only one temperature value can be displayed in the Smart Flow anesthetic sheet at a time. Therefore, for these monitors only the values from the sensor connected to the first port - T1 will be displayed.

To prevent data loss, please make sure that the temperature sensor is always connected only to port T1, as shown below:

                                    for Cardell 8013                                                     for SurgiVet V9200 

We hope you found this information useful!