Do you have problems when an owner arrives to collect their pet, but they're still sat in the cage waiting for the IV catheter to be removed & medications to be prepared?
This is a common problem!
Smart Flow can help you manage this, as detailed below:
Have a line on every treatment sheet called 'Discharge Checklist':
When you speak to the owner & schedule a collection time, highlight the cell for one hour before the collection time:
By displaying a patient on multiple whiteboards you can still be prompted when their treatments are due, but also have them displayed on a Discharge whiteboard so that you can clearly start working through the Discharge workflow & ensuring the patient is ready to go home on time:
Remember that the owner's experience when collecting their pet is also the memory that they will take home & talk to other people about!