Sometimes patients aren't ready when their owners come to pick them up at the discharge time. It often happens when the owner shows up and the patient is still in the cage waiting for the IV catheter to be removed etc. Smart Flow can help you manage this, as detailed below: 

Make sure to add a procedure called Discharge Checklist to every treatment sheet:

When you talk to the owner and schedule a pick-up time, highlight the cell for one hour prior that time:

This will prompt you to start preparing the patient for discharge one hour before the owner arrives. You can then add workflow or change the patient's template to include your Discharge workflow:

By displaying a patient on multiple whiteboards you can still be prompted when their treatments are due, but also have them displayed on a Discharge whiteboard so that you can clearly start working through the Discharge workflow & ensuring the patient is ready to go home on time:

We hope you found this information useful!