1) You will need to confirm connection with the monitor first through running Command Prompt and executing command Ping. On the computer where the listener is installed open Start menu and start typing “cmd”. You will see options for programs found with the black icon. Right click on the program and choose “Run as administrator” . You should now see the Command Prompt window with blinking cursor.


2) Type in the command as follows where XXX.XXX.XXX.XXX is the address of the monitor or Device IP used in step 10 :


The last portion of the command is “-t” and it will allow the ping command to keep running until you interrupt it.

Please pay attention to all the needed spaces in the command, otherwise you may get an error.

Successful command will look like the following figure:

Unsuccessful command will look like this:

At this point is you are getting an error please recheck the IP address you are pinging. The Device IP has to be precise. 

Couple of basic troubleshooting steps include:

Check that the computer is connected to the network, i.e. while you were dealing with the monitor setup nothing changed in the connection status of the computer:

  • Open a new Command Prompt window by either following steps outlined above or by right clicking on the currently opened Command Prompt window icon on the Task Panel and choose Command Prompt Window:

  • In this new window please type in “ipconfig” and press Enter.
  • The screen will display anything that is relating to the network connection. 
  • What you are looking for is something that looks like this:


If all the adapter settings are empty and you cannot find anything that indicates IPv4 Address or Subnet or default Gateway – this means either the cable is loose from the computer, the computer network card is malfunctioning or Local network equipment may be having an issue. In this case please have that issue resolved before continuing.

One good quick check could be - checking to see if other computers on the network are having the same issue (cannot connect to the internet). If so, there’s a larger outage over the network and this will need to be addressed.

If no other computers are experiencing loss of network communication, then next step in troubleshooting would be to reboot the system with the listener and try steps above with “ipconfig” command again. Sometimes reboot just resets the adapter and stops the hanging processes that may prevent normal function.

Once you are able to ping the monitor from the computer with listener, you may proceed to the next step which is connecting the listener program to the iPad.