IMPORTANT: We are not currently connecting any new customers. If you previously linked during the BETA phase of the anesthetic monitor integration, that program has been discontinued. Please be aware that our support team can only assist with how-to questions. Unfortunately, we can no longer provide technical assistance for issues encountered aside from the steps documented here: Troubleshooting: What if the surgery monitor is not working properly? Additionally, we no longer provide technical support for the Surgery Admin panel issues.  Any other connection difficulties you will need to contact your IT services to resolve them.

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First of all, you will need to confirm a connection with the monitor. For this please execute Ping command through the Command Prompt. On the computer, where the listener is installed, open Start menu and type cmd. You will see options for programs found with the black icon. Right-click on the program and choose Run as administrator:

 

You should now see the Command Prompt window with a blinking cursor:


Then type in the command as follows where XXX.XXX.XXX.XXX is the address of the monitor - Device IP:

ping XXX.XXX.XXX.XXX -t

  

The last portion of the command is  -t  and it will allow the ping command to keep running until you interrupt it.

 

NOTE: Please pay attention to all the needed spaces in the command, otherwise, you may get an error.


Successful command will look as follows:


Unsuccessful command will look like this:


At this point, if you are getting an error please recheck the Device IP address you are pinging, and repeat ping test. 


If the ping is still unsuccessful, please try below troubleshooting steps:

 

Check that the computer is connected to the network, i.e. while you were dealing with the monitor setup nothing changed in the connection status of the computer:

  • Open a new Command Prompt window (by either following steps outlined above or by right-clicking on the currently opened Command Prompt window icon on the Task Panel and choose Command Prompt Window):


  • In this new window please type in ipconfig and press Enter.

  • The screen will display anything that is relating to the network connection. 

  • What you are looking for is something that looks like this:


REMEMBER YOUR IP MAY BE DIFFERENT FROM ABOVE!


If all the adapter settings are empty and you cannot find anything that indicates IPv4 Address or Subnet or default Gateway – this means either the cable is loose from the computer, the computer network card is malfunctioning or Local network equipment may be having an issue. In this case please have that issue resolved before continuing.


One good quick check could be - checking to see if other computers on the network are having the same issue (cannot connect to the internet). If so, there’s a larger outage over the network and this will need to be addressed.


If no other computers are experiencing loss of network communication, then the next step in troubleshooting would be to reboot the system with the listener and try steps above with ipconfig command again. Sometimes reboot just resets the adapter and stops the hanging processes that may prevent normal function.


Once you are able to ping the monitor from the computer with the listener, you may proceed to the next step which is connecting the listener program to the iPad.


We hope you found this information useful!