IMPORTANT: We are not currently connecting any new customers. If you previously linked during the BETA phase of the anesthetic monitor integration, that program has been discontinued. Please be aware that our support team can only assist with how-to questions. Unfortunately, we can no longer provide technical assistance for issues encountered aside from the steps documented here: Troubleshooting: What if the surgery monitor is not working properly? Additionally, we no longer provide technical support for the Surgery Admin panel issues. Any other connection difficulties you will need to contact your IT services to resolve them.
Once your clinic has been set up with the Surgery Monitor Integration by our IT team (or possibly your internal IT team), you may proceed to the next step which is connecting the monitor to the iPad. At this point, we are assuming that you have an account for Smart Flow and you are logged in into the program on the iPad.
Before you start
The monitor must be connected to the network and turned on. This probably means it is plugged into an Ethernet cable (some monitors work wirelessly, but we recommend to use a wire connection in most cases).
The computer running the Surgery Monitor software must be turned on as well.
Please ensure the monitor is connected to at least one of the probes and has data displayed (a temperature probe at room temperature works fine, or ask a volunteer to place the Pulse Ox on their finger!)