Once a clinic has subscribed for Smart Flow, we take care of all of the staff training via our Smart Flow University. HERE is a link for that. The Smart Flow University consists of short videos followed by some multiple choice quizzes. The course will only take 1-1½ hours and will help you understand how Smart Flow will help improve patient care.
There are multiple courses designed for different staff within the clinic. Each section is designed and developed towards the staff using it. Technicians, receptionists, management, and veterinarians all have specific videos and workshops that we use to train and give helpful hints on using the program.
There is no time limit for completion of the training however, we usually recommend completing it within 2 weeks before you "go live" and start using Smart Flow in the clinic.
Once a staff member has completed the training they will be presented with a certificate for printing and within 24 hours of completing the course they will receive an email with their login credentials for Smart Flow.
TIP: The training course remains available indefinitely once completed and is a handy resource that can be referred back to at any point down the track.