If you decide to stop the connection between Neo and Smart Flow, there is an option to deactivate integration.

The Smart Flow integration can be deactivated in Neo under Administration button:

Under System Admin, click Smart Flow menu:

Click on the menu button (...) next to the API key and then select Deactivate:

The user will then receive a pop-up to confirm changes:


  • From now the information WILL NOT be sent or received between Neo and Smart Flow while it deactivated.

  • Products, providers, and patients cannot be sent to Smart Flow.

  • Hospital discharge events are no longer received from Smart Flow.

We hope you found this information useful!