If you are integrated with EMR, but none of your patients had patient's records attached after the discharge, the reason could be related to the ability of your PIMS to recognize these reports. Not all EMR systems recognize different forms generated for your patients and then transferred from Smart Flow so, as a result, only flowsheet is sent.
Since the only transferred document in this case is patient's flowsheet chart, we've made an option that could help you to have all your patient's documents successfully sent to EMR as one single file - Merge into one PDF (more about discharged documents managing you can find HERE). Once it's turned to YES, Smart Flow system generates one PDF document from all reports available for this patient after discharge and sends it to your PIMS so they would be saved there without any obstacles:
NOTE: You should discuss this matter with your Onboarding Specialist or Customer Success Manager when integrate/re-integrate with another EMR that doesn't support all files recognition to prevent any inconvenience (for example, VisionVPM or SpecVet).
In case, documents were transferred well but then stopped and you're sure this toggle is turned to YES, please contact our Support team as it's described in How to submit a Support ticket or BUG report?
We hope you found this information useful!