If you need to manually push some Inventory and/or Users from RxWorks into SmartFlow, please follow the steps below. 

In your RxWorks account, go to Task Panel > Tools & Utilities > Products & Services > scroll down and click Send RX Info SmartFlow:

Select Send Inventory Items and/or Send Users > SEND:

Wait for the syncing to be completed.

Here is also a video that shows this process.

* Please note that the attached video is an illustration and is subject to change as our product evolves!

NOTE: If the inventory item has not been used for more than six months, this may take up to 72 hours to synchronize. 

You may also experience an issue where a medic has not come across, if it happens, you will receive a notification: Medic Not Found. Error.

In this case, ensure that the medic has not previously been sent over as it will block identical medics from being sent over. 

If you have more questions regarding it, please contact our Support Team, we are here to assist you 24/7.

We hope you found this information useful!