In order to optimize the login utilization we propose that you adjusting your auto-logout settings. For this, please log in as a "Manager" to clinic's Smart Flow web account, go to Settings (the silhouette icon on the top right corner of the Smart Flow web page) > Security:

Scroll to the bottom of the page to the Auto Logout section. Here you will see a list of options (for different roles/clinic staff) that can be assigned to a user along with the ability to set each role to auto logout separately. Our recommendations for these settings is listed below:

When choosing these settings, try to select the appropriate settings for each staff member according to how the staff in your clinic use Smart Flow. 

  • Do you have many doctors logging in from home?
  • Do your Receptionists use Smart Flow constantly or can it be long periods of time between uses?
  • Are treatments happening throughout the day or all at a fixed time hours apart?

NOTE: Please do not worry, the Auto Logout setting will not log you out of the system while you are working

Try it out and see how this works for your clinic. If your staff can't get logged in because there are never enough open logins, try adjusting your auto logout settings. If the problem continues, then you may need to purchase more logins, to see how click HERE.

We also recommend always using @ipad@ before you clinics email address, for all clinic iPads. This will take the device out of login use, if it remains idle for 10 minutes, without having to logout and log back in each time. 

For your Whiteboards, you should also use the @whiteboard@, before your clinic's email address, so that logout times will be set to NEVER for your whiteboard display(s). 

Can watch a video on Auto Logouts here:

Please note that the attached video is an illustration and is subject to change as our product evolves! 

We hope you found this information useful!