Please, download the file from this url.
It must be in the Download folder, or in the other one that set as default on you PC or Laptop.
In this case, it is Download.
Please, сlick the right mouse button and open it.
And then you need to allow this app. to make changes to your device.
Then you will see this message, and it will mean that everything set up as well.
From now on, our Specialist could help with your PC or Laptop.
We will need to identify your device, please ensure our support or onboarding team have identified your computer.