If you have chosen to use our new Fixed time Boarding whiteboard feature that is available, when adding a new patient you must make sure to do the following: 

If your clinic is normally set to Non-Fixed mode, patients must be admitted into the "Boarding" whiteboard before any of your "Fixed" Templates will be available. Smart Flow is set up to only allow you access to the templates in the mode you are currently set to, with the exception of the boarding whiteboard. If you would like to have all your templates available to you in both modes, you must also then create templates in the opposite mode as well. 

More on this feature HERE.