To be sure you are getting the most from your Smart Flow account, we might ask you to run a Ping Test. What this will do is gather information on your locations internet infrastructure, checking to make sure the access points are up to par and not dropping packets of data to and from Smart Flow.


It's best to perform this test on ALL computers using Smart Flow (e.g. reception, surgery suite, treatment room, ICU, various departments, etc.)

To run this follow the step below:

1. Download from the App Store "Network Ping Lite" by MochaSoft.

Please note if you are already signed up for our MDM program, the app will already be installed.

It will look like the following:


2. After downloading "Network Ping Lite" open the app.

You will then see the following:


3. Change the address in the "IP Address to ping" section to "" It should look like the following:


4. Go to each location and run this test:

Press the "Start" button, let this run for 30 seconds to 1 minute, then press "Stop"

This will start a communication with Google and you should then see:


5. Return to the app and repeat above steps 4 & 5 in the widest range of locations as possible to get the fullest picture of your locations Wi-fi coverage.

Document the data by either:

  • Copy and pasting information into a document or email
  • Take a screenshot
Be sure to clear the data in between each location and move onto the next. Take note of what location the data is associated with. Be sure to go to at least 4 different locations, then review findings.

What you want to see is:
  • Consistent numbers, 30ms
  • No wildly changing numbers
30.324 ms
82.012 ms
28.234 ms
102.345 ms

What you DO NOT want to see:
  • "Timed out"
  • Findings > 30ms
If you do see "timed out", high numbers and/or wildly changing values along with connectivity issues, please submit a support ticket HERE through the affected device.