To be sure you are getting the most from your Smart Flow account, we might ask you to run a Ping Test. What this will do is gather information on your locations internet infrastructure, checking to make sure the access points are up to par and not dropping packets of data to and from Smart Flow.

It's best to perform this test on ALL computers using Smart Flow (e.g. reception, surgery suite, treatment room, ICU, various departments, etc.)

To perform this from a Windows-based laptop:

1. Be sure you connected to the same wireless network that your iPads will be using.

2. Click on the start menu or the Windows Icon in the bottom left-hand side of the screen.


3. After clicking the start menu in the search bar please type “cmd” and press enter. The search bar will look like the following:


4. After pressing Return/Enter You will see a black box pop up that looks like the following:


5. Click into the black box so that you get a blinking cursor.  After you get a blinking cursor type the following:

“ping -t”

This will start a communication with  While this is going on you should see the following appear over and over:


6. Start walking around the whole hospital.

If you see any “request time out”  it is bad news and will need to be addressed within the hospital. You will have sync issues if you drop packets of data. It will look as follows:


7. Note any areas with wireless signal issues. 

To perform this from a Mac OS 10 computer:

1. Click on the “Finder” button:


2. Click on the Applications section in the window that pops up:



3. Find the Utilities Folder and open it:


4. Once inside of the Utilities Folder find the Terminal application:


5. Double-click and open the Terminal application you should see the following window:


6. Type in the window “ping”

7. You should now see the following:


8. You "DO NOT" want to see:


9. If you are getting more than 1 or 2 request timeouts, there may be an issue with your wireless or the ISP (Internet Service Provider)