Rebooting your modem / router can fix some Internet connection problems, improve slow moving connections and resolve wireless issues caused by your modem without causing issues to your electronic devices. Doing this can make sure your modem is performing at its best. However, rebooting will not help if the problem is in the hardware (broken cords, modem, routers, etc.), internet provider's issues, or bandwidth saturation (when all available network bandwidth is used at high upload / download activity of multiple devices).

To reboot/restart your modem, please follow the steps below:

1. Check that the internet cable is connected to the modem. Turn off the modem by pressing the power button or unplugging the power cord from the modem:



2. After turning off all the lights on the modem, wait a few seconds, then press the power button or plug the power cord back into the modem.


3. Wait for the Internet light to turn green. Check if all lights on the modem are on since they indicate its status: 

4. Test the Internet connection.

NOTE: Wait at least two or three minutes before you test whether you’re back online. Some routers take much longer than you might expect to boot up, and there’s no point in testing whether you’re back online before the boot process has completed. 

If the connection is still not restored, contact your internet provider for further troubleshooting.

We hope that this will help you solve your issue!