Please send a screenshot from your iPad showing this issue. Here are the instructions:
You can capture the screen on your iOS device using the Sleep/Wake and Home buttons.
- Press and hold the Sleep/Wake button on the top or side of your device.
- Immediately press and release the Home button.
- To find your screenshot, go to the Photos app > Albums and tap Camera Roll.
Then, you can attach the image to your email back to support by pressing and holding and clicking 'Insert Photo or Video'