Once your clinic becomes a SmartFlow user, your manager gets access to the clinic's account to start the setup process and add usersOnce your clinic's manager adds your name and email address to SmartFlow and chooses a role for you, you will receive an email welcoming you to the SmartFlow University training. 


NOTE: Upon the completion of the SmartFlow University training, you will receive a registration email with your SmartFlow credentials - Username, Password, and iPad Passcode


If you have not received this email, please check the Spam folder to see if the letter accidentally ended up in there, or contact your clinic's manager for help. Users with managers permissions could check the status of users that are enrolled in training at any time. 


PLEASE BE AWARE that the email may not be delivered right after the course finalization but rather within the 24 hours period starting from the previous time when the data was pulled out by the system at 4 am UTC. In case, you'd like to receive a registration email right after its completion, ask your manager to go to the Settings, find your email in the User List and click Update button (more about it you can find it How are the SmartFlow registration emails sent after your training?).


You can also try resetting your password following these instructions.


We hope you found this information useful!