In order to turn ON/OFF the alert sound for the treatment notifications when using a PC, please open your Whiteboard and click on the bell icon, which would be right beside the full-screen button:
When the bell is blue, as in the image above, there will be a sound alert for any treatment. However, if the bell is grey colored, the treatment notifications will be muted.
Please make sure that the volume is also turned to ON on all of the connected devices: PC/TV.
Adjust volume on your PC & TV
If you are using Windows on your PC, click the Speakers icon in the lower-right corner of the desktop to see the volume slider. Move the slider to the left to decrease the volume, or to the right to increase the volume.
On your TV simply adjust the volume with +/- buttons. Please double-check TV settings additionally, the MUTE button should be OFF.
We hope you found this information useful!