Dear SmartFlow User,
We’ve got good news to share about improvements we made to SmartFlow in 2024, and a preview of some of the updates you can expect in 2025.
2024: Improved performance, better support
Last July we told you about investments we were making to deliver a more reliable SmartFlow experience. Here’s a quick recap:
- Weekly user experience and stability enhancements—Beginning in May we started releasing weekly iOS updates focused on enhancing the SmartFlow iPad app’s stability. The results: up to 50% faster sync times and a 20% increase in reliable iPad performance.
- Expert support whenever you need it—We expanded our Customer and Technical Support team to offer expert assistance 24/7/365 via phone, email, and in-app help, at no extra charge. The result: wait time dropped 36%. We also implemented a new Support portal to make submitting cases simpler and provide real-time status.
Coming in 2025: New features, better communication
This year we’ll continue to release updates that ensure stable, dependable performance. But we’re also re-igniting development of new features and functionality.
And your feedback is crucial for helping us do that.
Please take this survey. Tell us which parts of SmartFlow you find most useful, and where we should focus to make it even better—whether that’s the whiteboard, analytics, third-party integrations or treatment sheets. We’ll review your feedback and use that to prioritize our development roadmap.
What else can you look forward to? Over the next several months we will deliver user-requested interface improvements, more user experience and performance enhancements to the iOS app , and a new self-help experience
We’ll also communicate with you more frequently, so you know what’s happening and what to expect.
We know how vital clinical workflow tools are to your organization, and that’s why we’re investing heavily in SmartFlow’s future. We look forward to your continued partnership in SmartFlow’s journey—thank you for your business!
Warm regards,
Your SmartFlow Team