How to switch an EMR with a Smart Flow account? Print
Modified on: Thu, 21 Nov, 2019 at 11:13 AM
In case, you've decided to change EMR with that you're currently integrated, to the different one, there are some steps that should be taken to make both disintegration and integration processes to avoid possible issues.
1. Once everything's agreed, and you're ready to stop sending events to EMR for all parameters, please open your admin web account > go Settings > EMR settings > and turn the Send Billing & Medical Records to EMR option to OFF (more about EMR Settings you can find HERE). You should also submit a Support ticket, letting us know the time frames you expect to switch integration.
2. The next step would be unmapping of all EMR parameters from the Smart Flow parameters. This process requires that each mapped parameter be edited and unlinked from the EMR inventory code:
3. This will make changes to the flowsheets of some patients, once you agree and click Update button.
NOTE. The only case where the parameter will be removed from the flowsheets for all active patients and previously created templates is the removal of the whole parameter, including the Display Name. To avoid this, please remove only unmapped parameters (with a single EMR Name) from the last column.
5. Upon completion, our development team will be glad to unlink/disintegrate your Smart Flow account from the current EMR. When they finish, we will contact you with updates and necessary data. From this point on in the EMR Settings, you will notice that your Smart Flow account is Not Connected to any EMR provider, and thus your API Key can be used to integrate with the new PIMS:
6. After your old EMR has been disconnected, you can use your API Key to transfer inventory from the new EMR by following the instructions specific to each PIMS (for more details, see our Integrations FAQs).
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