Please, download the installation file from THIS URL:

It will be saved to the Download folder on your PC or laptop, or any other folder that is set as a default folder of your browser. Open this folder and find the installation file:


Open the file as usually, and follow installation steps. After the successful installation, you will see the pop-up that allows you to join a remote session:


From now, our Specialist could access your PC or laptop remotely and perform the fix.

NOTE: To identify your device, please provide our Support team with the Name of your computer and any other requested information. 

We hope you found this information useful!