How to communicate with us when you have a question?
Modified on: Thu, 18 Apr, 2019 at 6:54 PM
We believe that submitting a ticket is the best way to communicate and pay attention to detail whilst responding to your questions and possible difficulties. The good news is, you don't have to wait for an extended period of time to get a response. Report the issue and we will get back to you, within 15-minutes! We are up for the challenge of providing efficient support and will be happy to help at any time. Yes, that's right, ANY TIME, this is why we have a 24/7 mail Support team!
We completely understand that sometimes a case becomes complex and that in such instances you may prefer to have a chat with one of our team specialists on the phone. Unfortunately, we do not provide phone support. However, your satisfaction is of utmost importance to us, thus in such instances we can still try to schedule a call for you!
We ask you to first give our mail support a shot and submit a support ticket and then, if the question cannot be resolved or for any reason you find it necessary to speak to someone via phone support, we will send you the link to book a time with one of our team specialists that will assist you.
Please note that this can take some time, as it depends on the schedule of our Customer Support Managers, unlike our mail support where we can guarantee to respond to you within 15 minutes.
In instances where you prefer to request for a call we advice you to provide us with as much information as you can via mail. This way, we can arrange a meeting for you whilst our team simultaneously does an investigation with the information you provide. In 99.9 % of cases we are able to resolve a case before phone call happens.
We understand the importance of resolving issues as fast as possible to avoid workflow disruption. Therefore,to find the fastest solution its really crucial for us to request from you, our dear customer, to describe your request in as much detail as possible. Please be aware that, reporting a BUG from the iPads gives us an opportunity to automatically gather technical data from the last 15-minutes that our developers can use to resolve your issues. Screenshots, names of affected patients/medications/procedures can simplify the investigation and reach the most important goal, which is, to make our customers happy, not just with our product, but our service too!
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.