If you have a question or are experiencing problems we suggest that you first search the FAQ section of our forum (or through the resources tab in your web browser). If the answer is not there, please lodge a support ticket.  

Please feel free to watch a video on this feature here. 

To lodge a support ticket from the web version of Smart Flow Sheet, look to the left of your Whiteboard, there you will see the bug icon. Click on the  icon.

You will be re-directed to our support ticketing system.


From the iPad. If you are experiencing technical difficulties, submit a BUG report from the iPad in question. Look for the same little bug symbol on the left of your whiteboard. Click on this AT THE EXACT TIME you are seeing problems with your iPad and a report will be sent. When you press the 'bug' button, it will send us the last 15 mins of activity from that iPad, allowing our development team to see exactly what is going on and help fix the problem for you.

When submitting a support ticket via the iPad, the bug report will be automatically attached to an email as seen in the example below:

Please include as much information as possible regarding the issue in your email, including attaching pictures or screenshots from your iPad if possible (click and hold within the email and select 'Photos' or 'Attachments'). 

Please note that due to strict size limitations the system only accepts attachments that do not exceed 20MB. In the event of needing to send a large attachment, we suggest changing the recipient from support@smartflowsheet.freshdesk.com to info@smartflowsheet.com.
Another option is to use some form of photo/video sharing software, & you can share the link with us. You can find more information about this HERE.

Please note: Due to 'Mail' settings on the iPad, you may find that tapping 'Send' will save the email in the 'Drafts' folder of the mailbox instead of sending the email. Please OPEN THE 'MAIL' APP after hitting 'Send', & this will ensure the email is then automatically sent.